Customer Success Manager

Elevate; San Francisco (CA); On-site; USD 135,000 - 155,000; Full time

Job summary

Elevate is seeking a Customer Success Manager for Strategic Accounts to own relationships with our most important customers. This is a consultative role focused on AI adoption, not simple support, and centers on turning healthy accounts into growing ones.

You’ll run deep discovery to map workflows, guide deployment, and partner with Solutions Engineering, Implementation, and Product. If you thrive in a fast-paced SaaS environment and love turning strategic insights into increased value, we want

Qualifications

• 2–3+ years in Customer Success, Account Management, or a related customer-facing SaaS role.
• Proven ability to drive user adoption and grow accounts through renewal and expansion.
• Experience helping customers deploy AI-powered solutions is a plus.
• Strong consultative discovery and business acumen.

Responsibilities

• Own a portfolio of strategic customers and drive adoption, retention, and expansion
• Run deep discovery to understand customer workflows, goals, and where AI fits
• Lead tricky customer conversations with confidence and ask the questions others won’t
• Build and execute success plans, including AI deployment and adoption plans
• Partner with Solutions Engineering, Implementation, and Product on your largest accounts
• Spot risk early and turn at-risk accounts around
• Identify and drive expansion opportunities proactively

Skills

Strategic accounts

SaaS

AI adoption

User adoption

Renewal & expansion

Discovery

Cross-functional collaboration

Job description

Customer Success Manager (Strategic Accounts)

Compensation: 135K-155K OTE

About the role

We’re looking for a CSM to own relationships with some of our most important customers. This is a consultative role, not a ticket-and-renewal-reminder role. You’ll dig into how customers work, guide them through complex AI adoption, and turn healthy accounts into growing ones.

What you’ll do

• Own a portfolio of strategic customers and drive adoption, retention, and expansion
• Run deep discovery to understand customer workflows, goals, and where AI fits
• Lead tricky customer conversations with confidence and ask the questions others won’t
• Build and execute success plans, including AI deployment and adoption plans
• Partner with Solutions Engineering, Implementation, and Product on your largest accounts
• Spot risk early and turn at-risk accounts around
• Identify and drive expansion opportunities proactively

What you bring

• 2-3+ years in Customer Success, Account Management, or a related customer-facing role in SaaS
• Hands-on experience driving user adoption of a product, not just maintaining a relationship
• A track record of growing accounts and keeping customers healthy through renewal and expansion
• Experience helping customers adopt or deploy AI-powered solutions (a big plus)
• Background in customer support, ticketing, or customer experience platforms (a big plus)
• Strong business acumen and consultative discovery skillsA builder’s mindset: you roll up your sleeves, learn the product yourself, and take ownership instead of handing work off
• Work with our most advanced customers on real AI deployments
• Join a small, high-impact customer success team where your work is visible
• We’ll train you on our product and AI capabilities, so bring the customer instincts and we’ll handle the rest