Enterprise Customer Success Manager - AI & Automation Growth

Appian; Denver (CO); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Training and Development

Tuition reimbursement

Employee Stock Purchase Program

Job summary

A leading software company is seeking a Customer Success Manager in Denver, Colorado. The role involves empowering organizations to transform their work through process applications using innovative technologies. The successful candidate will need to have extensive experience in consulting, technical aptitude, and strong communication skills to ensure customer success and relationship management. This role offers a comprehensive benefits package and a commitment to continuous learning and development.

Qualifications

• 10+ years of combined experience in technology or technical consulting.
• Demonstrable understanding of enterprise platforms and systems.
• Strong understanding of system integration and data architecture.

Responsibilities

• Uncover and shape each customer’s business goals into actionable plans.
• Establish yourself as a strategic partner and trusted advisor.
• Monitor overall account health and proactively address risks.

Skills

Consulting

Communication

Project Management

Organization

Technical Aptitude

Education

Bachelor's degree in a technical field

Tools

SaaS/PaaS enterprise solutions

Job description

A leading software company is seeking a Customer Success Manager in Denver, Colorado. The role involves empowering organizations to transform their work through process applications using innovative technologies. The successful candidate will need to have extensive experience in consulting, technical aptitude, and strong communication skills to ensure customer success and relationship management. This role offers a comprehensive benefits package and a commitment to continuous learning and development.