Enterprise AI Success Manager

HappyRobot; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare

Dental coverage

Vision coverage

Equity in startup

Job summary

HappyRobot is seeking a Customer Success Manager to own post-sale relationships with enterprise customers. You will ensure measurable value from the AI workforce and expand usage across workflows, teams, and geographies, collaborating with engineers, deployment strategists, and account executives.

This is a strategic, not a support role, requiring comfort with fast growth and complex orgs. Ideal candidates have logistics or supply chain exposure and a proven record of adoption, retention, and

Qualifications

• 4 to 7 years in Customer Success or related role handling enterprise accounts.
• Preferred: hands-on logistics, freight, or supply chain experience with large multi-stakeholder accounts.
• Proven track record in adoption, retention and expansion with renewal and growth targets.

Responsibilities

• Own a portfolio of large enterprise accounts and serve as primary day-to-day and executive contact.
• Define success metrics and drive adoption to deliver time-to-value.
• Conduct regular business reviews translating performance data into clear outcomes and next steps.
• Identify expansion opportunities into new use cases, business units, and geographies with Sales.
• Collaborate with forward-deployed engineers to scope, launch, and iterate on new workflows.
• Monitor account health, anticipate risk, and lead renewals with a clear view of value delivered.
• Capture customer feedback and turn it into actionable input for Product and Engineering.
• Build repeatable playbooks, onboarding materials, and best practices as the CS function scales.

Skills

Customer Success

Account Management

Executive Communication

Renewals

Tools

CRM software

Job description

HappyRobot is seeking a Customer Success Manager to own post-sale relationships with enterprise customers. You will ensure measurable value from the AI workforce and expand usage across workflows, teams, and geographies, collaborating with engineers, deployment strategists, and account executives.

This is a strategic, not a support role, requiring comfort with fast growth and complex orgs. Ideal candidates have logistics or supply chain exposure and a proven record of adoption, retention, and