Director, Enterprise CS — AI-Driven Growth

present of AI; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

present of AI is seeking a Director of Enterprise Customer Success Management to lead a high-impact team focused on large strategic accounts. The role emphasizes guiding customer success teams, managing complex enterprise relationships, and working with developers and software tools to drive value from AI-enabled products.

You will shape adoption strategies, build scalable processes, and partner with product, engineering, and sales to ensure retention, expansion, and long-term customer trust in

Qualifications

• Leads a team in enterprise customer success
• Experience managing customer success or account teams
• Handles complex enterprise relationships
• Works with developer or software tools

Responsibilities

• Lead the enterprise CS team to ensure renewal and expansion across strategic accounts
• Guide adoption of technical products and influence customer success strategies
• Collaborate with product and sales to align on AI-driven customer strategies
• Build scalable processes and playbooks for high-velocity enterprise relationships

Job description

present of AI is seeking a Director of Enterprise Customer Success Management to lead a high-impact team focused on large strategic accounts. The role emphasizes guiding customer success teams, managing complex enterprise relationships, and working with developers and software tools to drive value from AI-enabled products.

You will shape adoption strategies, build scalable processes, and partner with product, engineering, and sales to ensure retention, expansion, and long-term customer trust in