Enterprise CS Manager — Onboarding & Growth (East Coast)

n8n; Woodland Trailer Park (SC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Career growth funding

Remote-first culture

Monthly open-source support

Job summary

n8n is seeking a Customer Success Manager for the East Coast based in South Carolina. The role involves onboarding new mid-market enterprise customers, managing customer retention and upsell opportunities, and advocating for customers internally. Must have at least 3 years of customer-success experience in a B2B SaaS environment. The company offers competitive compensation, career growth opportunities with funding for professional development, and a remote-first work culture, while also supporting visa sponsorship for specific countries.

Qualifications

• At least 3 years of experience as a customer success manager.
• Experience in a high-growth, B2B SaaS environment.
• Ability to improve, scale, and automate processes.

Responsibilities

• Onboard new mid-market enterprise customers to ensure smooth integration.
• Manage customer retention and identify upsell opportunities.
• Relay customer feedback to enhance the platform.

Skills

Customer-success experience

Startup experience

Strong technical acumen

Proactive communicator

Team player

Systems-thinker

Customer Company Size experience

Job description

n8n is seeking a Customer Success Manager for the East Coast based in South Carolina. The role involves onboarding new mid-market enterprise customers, managing customer retention and upsell opportunities, and advocating for customers internally. Must have at least 3 years of customer-success experience in a B2B SaaS environment. The company offers competitive compensation, career growth opportunities with funding for professional development, and a remote-first work culture, while also supporting visa sponsorship for specific countries.