Enterprise CSM & Growth Strategist (Remote/Hybrid)

Growth Protocol; United States; Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and equity

100% Company Paid Health, Dental, and Vision Insurance

401K Matching

Hybrid Work Schedule in NYC, or Remote

Pet-friendly office

Job summary

Growth Protocol is seeking an experienced Enterprise Customer Success Manager located in the United States. This strategic role involves partnering directly with senior stakeholders to ensure the successful adoption of our AI-powered growth intelligence platform. You'll drive Net Revenue Retention (NRR) and align technical implementation with business objectives.

The ideal candidate will have 5-10 years of experience in Customer Success within B2B SaaS and strong technical acumen. A hybrid work schedule or remote options are available.

Qualifications

• 5–10 years of experience in Customer Success in high-growth B2B SaaS.
• Proven management of $1M+ enterprise ARR accounts with VP and C-level visibility.
• Strong technical acumen across product architectures and data pipelines.

Responsibilities

• Own and expand relationships with VP and C-level stakeholders.
• Develop an understanding of Growth Protocol's technical capabilities.
• Lead customer engagements from onboarding through expansion.

Skills

Customer Success

Strategic Consulting

Technical Account Management

Project Management

Communication

Education

Technical education or certifications in data science, computer science, analytics, or AI

Tools

APIs

Dashboards

AI/ML platforms

Job description

Growth Protocol is seeking an experienced Enterprise Customer Success Manager located in the United States. This strategic role involves partnering directly with senior stakeholders to ensure the successful adoption of our AI-powered growth intelligence platform. You'll drive Net Revenue Retention (NRR) and align technical implementation with business objectives.

The ideal candidate will have 5-10 years of experience in Customer Success within B2B SaaS and strong technical acumen. A hybrid work schedule or remote options are available.