Remote Enterprise CSM: Onboarding & Growth

Breakout Tools; Mission (KS); Remote; USD 70,000 - 90,000; Full time

Job summary

A dynamic tech company is seeking an experienced Customer Success professional to manage Enterprise customer onboarding and retention. You will leverage your 2+ years of customer-facing experience and fluency in French and English to drive user engagement and account growth. This remote-first role offers the opportunity to work closely with various teams to optimize customer success processes and enhance customer satisfaction.

Qualifications

• 2+ years of experience in Customer Success, Consulting, or a client-facing role.
• Experience in the SaaS/tech industry is preferred.
• Understanding of AI tools and automation in Customer Success operations.

Responsibilities

• Manage a large number of Livestorm Enterprise customers, ensuring revenue growth.
• Drive onboarding and product adoption through streamlined processes.
• Collaborate with Sales and Customer Care teams to enhance customer experience.

Skills

Customer Success experience

Fluent in French and English

Excellent organizational skills

Strong communication skills

Technical aptitude

Agility in fast-paced environments

Tools

CSM tools

Automation tools

Job description

A dynamic tech company is seeking an experienced Customer Success professional to manage Enterprise customer onboarding and retention. You will leverage your 2+ years of customer-facing experience and fluency in French and English to drive user engagement and account growth. This remote-first role offers the opportunity to work closely with various teams to optimize customer success processes and enhance customer satisfaction.