Enterprise CS Manager - Southeast, Renewals & Growth

netbrain; USA; Remote; USD 110.000 - 135.000; Vollzeit

Benefits dieser Stelle

401(k) plan

Medical and dental coverage

Zusammenfassung

NetBrain is seeking an experienced Customer Success Manager to own post-sale relationships for a portfolio of enterprise customers in the Southeast, guiding onboarding through adoption, renewal, and growth. You will work with network operations teams and senior stakeholders to connect product use to outcomes, while leading renewal planning and forecasts.

You will connect product usage to customer outcomes, drive renewals, coordinate expansion opportunities with account executives, and maintain

Qualifikationen

• Five+ years in customer success, account management, or post-sale in B2B enterprise software.
• Proven renewals ownership including negotiation and legal coordination.
• Experience handling complex enterprise accounts and presenting to VP/C-level stakeholders.
• Proficient with Salesforce for activity, pipeline, and forecasting.
• Strong written and verbal communication, organization, and follow-through.

Aufgaben

• Serve as primary post-sale contact and build relationships across technical teams and executive stakeholders.
• Set customer-specific success measures, monitor product adoption, address low usage, and present progress and ROI in regular business reviews.
• Lead renewal cycles from early planning through contract signature, coordinating customer alignment, proposals, negotiation, and legal steps.
• Forecast renewals, maintain account health records, and escalate significant churn risks with a recovery plan.
• Identify expansion opportunities and partner with account executives on proposals and evaluations.
• Share customer feedback and product requests internally, communicate roadmap updates, and maintain timely CRM records.

Kenntnisse

Customer success

Renewals management

Executive communication

Salesforce

Data interpretation

Communication

Tools

Salesforce

Gainsight

Jobbeschreibung

NetBrain is seeking an experienced Customer Success Manager to own post-sale relationships for a portfolio of enterprise customers in the Southeast, guiding onboarding through adoption, renewal, and growth. You will work with network operations teams and senior stakeholders to connect product use to outcomes, while leading renewal planning and forecasts.

You will connect product usage to customer outcomes, drive renewals, coordinate expansion opportunities with account executives, and maintain