Enterprise Cloud Technical Advisor

Amazon Web Services, Inc.; Herndon (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Amazon Web Services (AWS) is seeking Enterprise Support Technical Account Managers to serve as the principal technical advisor and voice of the customer for organizations from startups to Fortune 500 enterprises.

The TAM role focuses on crafting strategies to drive adoption of AWS services, coordinating with engineers and service teams to resolve issues, and maintaining operational health and resilience across customer environments.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.

Responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues; you will work with engineers and service teams to see issues through to resolution.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers' AWS environments operationally healthy and resilient.
• Travel up to 10% or more as needed.

Skills

Technical engineering experience

Operational troubleshooting

Customer-facing communication

Cloud computing

AWS familiarity

Education

Bachelor's degree

Tools

AWS services

Job description

Amazon Web Services (AWS) is seeking Enterprise Support Technical Account Managers to serve as the principal technical advisor and voice of the customer for organizations from startups to Fortune 500 enterprises.

The TAM role focuses on crafting strategies to drive adoption of AWS services, coordinating with engineers and service teams to resolve issues, and maintaining operational health and resilience across customer environments.