Strategic Cloud TAM: Enterprise IT Advisor

Amazon; New York (NY); Remote; USD 120,000 - 180,000; Full time

Job summary

Amazon Web Services (AWS) is seeking an Enterprise Support Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for enterprise accounts. You will collaborate with engineers and service teams to drive issue resolution, craft strategies, and accelerate customer adoption of AWS services such as EC2, S3, DynamoDB, Lambda, and more.

Travel up to 10% may be required. This role emphasizes influencing executive partners, building scalable support plans, and

Responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting; you will work with engineers and service teams to see issues through to resolution.
• You will craft and execute strategies to drive customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS, Lambda, CloudFront CDN, IoT, and more.
• Your technical acumen and customer-facing skills will enable you to represent AWS within a customer's environment and discuss incidents, trade-offs, support, and risk with senior leadership.

Job description

Amazon Web Services (AWS) is seeking an Enterprise Support Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for enterprise accounts. You will collaborate with engineers and service teams to drive issue resolution, craft strategies, and accelerate customer adoption of AWS services such as EC2, S3, DynamoDB, Lambda, and more.

Travel up to 10% may be required. This role emphasizes influencing executive partners, building scalable support plans, and