Enterprise Cloud Solutions Advisor (TAM)

Amazon Web Services (AWS); Boston (MA); On-site; USD 65,000 - 113,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

RSUs

Job summary

Amazon Web Services, Inc. is seeking a Enterprise Support Technical Account Manager to serve as the principal technical advisor to customers ranging from startups to Fortune 500s.

You will drive adoption of AWS services, guide architectural discussions, and coordinate with engineers to resolve issues while maintaining strategic customer relationships. You will present to senior leaders, craft proactive plans, and help customers operate AWS environments securely and efficiently.

Qualifications

• Experience in a similar role such as TAM, consultant, or solutions architect.
• Experience with Microsoft Excel.
• Experience with operational parameters and troubleshooting in a distributed systems environment (compute, storage, networking, CDN, databases, DevOps, big data, security or applications).
• Experience designing, implementing, operating or consulting on distributed applications.

Responsibilities

• Act as principal technical advisor and voice of the customer to organizations ranging from startups to Fortune 500 enterprises.
• Develop strategies to drive customer adoption and use of AWS services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, and more.
• Represent AWS in customer environments and discuss incidents, trade-offs, support, and risk with senior leadership.
• Provide advocacy and strategic technical guidance to plan and build resilient AWS solutions; travel 10% or more as needed.

Skills

Technical account management

Executive communication

Customer-facing leadership

Distributed systems troubleshooting

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

Microsoft Excel

AWS services understanding

Job description

Amazon Web Services, Inc. is seeking a Enterprise Support Technical Account Manager to serve as the principal technical advisor to customers ranging from startups to Fortune 500s.

You will drive adoption of AWS services, guide architectural discussions, and coordinate with engineers to resolve issues while maintaining strategic customer relationships. You will present to senior leaders, craft proactive plans, and help customers operate AWS environments securely and efficiently.