Enterprise Cloud Technical Advisor

Amazon Web Services (AWS); New York (NY); On-site; USD 145,000 - 195,000; Full time

Job summary

Amazon Web Services, Inc. is hiring an Enterprise Support Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for enterprise customers across industries.

You will partner with AWS engineers and service teams to drive adoption, guide strategic decisions, and manage risk while traveling 10% or more as needed to customers' environments, creating lasting value for complex cloud deployments.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in distributed systems.
• Bachelor's degree

Responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues; work with engineers and service teams to drive resolution.
• Proactively craft and execute strategies to drive customers' adoption and use of AWS services; discuss incidents, trade-offs, support and risk management with senior leadership.

Skills

Engineering experience

AWS services

Distributed systems

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. is hiring an Enterprise Support Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for enterprise customers across industries.

You will partner with AWS engineers and service teams to drive adoption, guide strategic decisions, and manage risk while traveling 10% or more as needed to customers' environments, creating lasting value for complex cloud deployments.