Enterprise Cloud TAM — Strategy & Customer Advocate

Amazon Web Services (AWS); Austin (TX); On-site; USD 131,000 - 178,000; Full time

Job summary

AWS Enterprise Support is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and the voice of the customer for a diverse set of enterprise clients. You will collaborate with engineers and service teams to drive adoption and ensure operational health across Compute, Storage, Database, and more.

You will build strategic guidance, represent AWS in customer environments, discuss incidents with senior leadership, and travel as needed (approximately 10% or more).

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three of the following areas: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree is required.

Skills

Technical engineering experience

Troubleshooting

Education

Bachelor's degree

Job description

AWS Enterprise Support is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and the voice of the customer for a diverse set of enterprise clients. You will collaborate with engineers and service teams to drive adoption and ensure operational health across Compute, Storage, Database, and more.

You will build strategic guidance, represent AWS in customer environments, discuss incidents with senior leadership, and travel as needed (approximately 10% or more).