Enterprise Client Success Manager

Appone; Chicago (IL); On-site; USD 85,000 - 125,000; Full time

Job summary

Evention LLC, a Chicago-based software firm, seeks an Enterprise Client Success Manager in a full-time, in-office role. You will own strategic relationships, drive renewals, and identify upsell opportunities while coordinating with cross-functional teams to maximize customer outcomes.

You will monitor product adoption, conduct business reviews, and demonstrate ROI to clients in hospitality, retail, and related industries. Travel to client sites and events is expected.

Qualifications

• Bachelor’s Degree or relevant experience; preferred fields include business, sales, marketing, accounting, hospitality & retail.
• Prior experience with Salesforce (preferred).
• Prior experience in a SaaS sales environment (preferred).
• Prior experience in hospitality or retail space (preferred).
• Problem solving skills.

Responsibilities

• Manage a portfolio of client accounts and act as the main point of contact.
• Build relationships with key client stakeholders.
• Monitor product usage and customer engagement.
• Conduct business reviews and strategic planning sessions.
• Demonstrate ROI and customer value.
• Proactively identify and mitigate churn risks.
• Drive customer renewals. Partner with Business Development on expansion opportunities.
• Work closely with Professional Services, Support, Product, and Sales teams.
• Advocate for customer needs internally.
• Maintain account plans, forecasts, and activities in Salesforce.
• Travel to client sites, conferences, and industry events as needed.

Skills

SaaS sales

Hospitality/retail domain knowledge

Problem solving

Verbal and written communication

Education

Bachelor’s Degree or relevant experience

Tools

Salesforce

Job description

Evention LLC, a Chicago-based software firm, seeks an Enterprise Client Success Manager in a full-time, in-office role. You will own strategic relationships, drive renewals, and identify upsell opportunities while coordinating with cross-functional teams to maximize customer outcomes.

You will monitor product adoption, conduct business reviews, and demonstrate ROI to clients in hospitality, retail, and related industries. Travel to client sites and events is expected.