Enterprise Client Success Manager: Growth & Adoption (Remote)

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 93,000; Full time

Job summary

HelpfulRemote is seeking a Client Success Manager to own a portfolio of enterprise clients, serving as the primary contact across the client lifecycle. You will drive product adoption, monitor health, lead business reviews, and collaborate with Sales, Product, Support, Legal, and Finance.

The role requires at least two years in client success or renewals within B2B SaaS, experience with CRM platforms, renewal risk management, and leveraging AI tools like ChatGPT or Copilot to boost productivity.

Qualifications

• Two years of experience in client success, account management, or renewals in B2B SaaS.
• Experience with CRM or Client Success platforms and renewal risk management.
• Experience using AI tools like ChatGPT or Copilot for productivity.

Responsibilities

• Manage a portfolio of enterprise clients as the main contact across the client lifecycle.
• Build relationships, drive product adoption, and monitor client health.
• Lead business reviews and coordinate renewal planning and expansion opportunities.
• Collaborate with Sales, Product, Support, Legal and Finance to resolve client needs.

Skills

Client success

Account management

Renewals

CRM

Education

Bachelor's degree preferred

Tools

ChatGPT

Copilot

Job description

HelpfulRemote is seeking a Client Success Manager to own a portfolio of enterprise clients, serving as the primary contact across the client lifecycle. You will drive product adoption, monitor health, lead business reviews, and collaborate with Sales, Product, Support, Legal, and Finance.

The role requires at least two years in client success or renewals within B2B SaaS, experience with CRM platforms, renewal risk management, and leveraging AI tools like ChatGPT or Copilot to boost productivity.