Client Success Partner

Appone; Chicago (IL); On-site; USD 85,000 - 125,000; Full time

Job summary

Evention LLC, a Chicago-based software firm, seeks an Enterprise Client Success Manager in a full-time, in-office role. You will own strategic relationships, drive renewals, and identify upsell opportunities while coordinating with cross-functional teams to maximize customer outcomes.

You will monitor product adoption, conduct business reviews, and demonstrate ROI to clients in hospitality, retail, and related industries. Travel to client sites and events is expected.

Qualifications

• Bachelor’s Degree or relevant experience; preferred fields include business, sales, marketing, accounting, hospitality & retail.
• Prior experience with Salesforce (preferred).
• Prior experience in a SaaS sales environment (preferred).
• Prior experience in hospitality or retail space (preferred).
• Problem solving skills.

Responsibilities

• Manage a portfolio of client accounts and act as the main point of contact.
• Build relationships with key client stakeholders.
• Monitor product usage and customer engagement.
• Conduct business reviews and strategic planning sessions.
• Demonstrate ROI and customer value.
• Proactively identify and mitigate churn risks.
• Drive customer renewals. Partner with Business Development on expansion opportunities.
• Work closely with Professional Services, Support, Product, and Sales teams.
• Advocate for customer needs internally.
• Maintain account plans, forecasts, and activities in Salesforce.
• Travel to client sites, conferences, and industry events as needed.

Skills

SaaS sales

Hospitality/retail domain knowledge

Problem solving

Verbal and written communication

Education

Bachelor’s Degree or relevant experience

Tools

Salesforce

Job description

About the Organization

Evention is redefining financial trust after checkout. Hospitality, retail, and entertainment businesses run on complex ecosystems of payments, payroll, tips, OTAs, and financial systems. But checkout is not the end of a transaction. It is the moment payment is authorized, not the moment financial accuracy is proven. As transactions move across systems, small errors can quickly turn into margin leakage, compliance risk, operational friction, and brand impact. Evention exists to close that gap. As the financial trust layer for complex, high-volume operators, Evention helps organizations continuously validate financial activity after checkout to ensure what was paid, processed, and reported is accurate across systems, locations, and workflows. Our platform automates reconciliation, surfaces exceptions before they become larger problems, and helps finance and operations teams protect margins, improve compliance, and lead with confidence. Since 2004, Evention has partnered with leading hospitality, retail, gaming, grocery, convenience, and entertainment brands to solve problems most businesses do not realize they have until they become costly. We are building a company that moves quickly, values curiosity, and challenges legacy ways of working. If you enjoy solving meaningful problems, working cross-functionally, and helping shape what comes next, you will fit right in.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

• Supporting onboarding and successful implementation
• Driving product adoption and engagement
• Monitoring customer health and satisfaction
• Reducing churn risk
• Managing renewals
• Identifying expansion and upsell opportunities
• Ensuring clients achieve their desired business outcomes with Evention's solutions [Evention C...ption 2026 | Word], [Evention C...2026 EMEA | PDF]

Key Responsibilities

According to Evention Client Success Partner Description 2026, CSPs: [Evention C...ption 2026 | Word]

• Manage a portfolio of client accounts and act as the main point of contact.
• Build relationships with key client stakeholders.
• Monitor product usage and customer engagement.
• Conduct business reviews and strategic planning sessions.
• Demonstrate ROI and customer value.
• Proactively identify and mitigate churn risks.
• Drive customer renewals.Partner with Business Development on expansion opportunities.
• Work closely with Professional Services, Support, Product, and Sales teams.
• Advocate for customer needs internally.
• Maintain account plans, forecasts, and activities in Salesforce.
• Travel to client sites, conferences, and industry events as needed.

Location Chicago Location

Full-Time/Part-Time Full-Time

Position Requirements

Tasks include, but are not limited to:

• Managing accounts alongside Account Executives and Directors of Business Development??
• Demonstrating thorough knowledge of services and value proposition?
• Collaborating with Evention's Client Success Team to communicate when existing Evention users may require extra attention?
• Problem solving client challenges and assisting in solutions to build trust and create a great client experience
• Cultivating relationships through calls, meetings, and digital sales campaigns?
• Contributing to quarterly and annual sales goals?
• Adapting to new technology and encompass high-level organization skills ?
• Performing outstanding verbal and written communication skills?
• Attending conferences applicable to target verticals
• Regular onsite visit to client locations

Qualifications

• Bachelor’s Degree or relevant experience; preferred degree fields include business, sales, marketing, accounting, hospitality & retail
• Prior experience working with Salesforce (preferred)
• Prior experience working in a SaaS Sales Environment (preferred)
• Prior experience working in Hospitality or Retail Space (preferred)
• Problem solving skills

Additional Notes

About Evention: Evention LLC, located in the Chicago loop, is a leading software company that leverages automation to reinvent legacy accounting processes. Evention’s solutions automate gratuity payroll, cash management, group billing, and credit card reconciliation for retail, hospitality, grocery, casino, convenience store, theatre, and other industries across the globe

Applicants must be legally authorized to work in the United States

This is an in office position in our Downtown Chicago Office

Position Client Solutions Partner

Exempt/Non-Exempt Non-Exempt

This position is currently accepting applications.

Enterprise Client Success Manager in Chicago, IL