Enterprise Client Success Lead

Wiley; St. Louis (MO); On-site; USD 46,000 - 66,000; Full time

Job summary

Wiley in the United States seeks a Senior Coordinator, Client Success to drive efficiency in client support for Large and Enterprise accounts. You will monitor account health, collaborate with Sales on growth, and lead quarterly business reviews while mentoring teammates.

The role emphasizes deep product expertise, strong relationship management, and strategic account management to retain and expand high-value clients.

Qualifications

• 2+ years in client success or related roles
• Ability to work independently while aligned with team goals
• Strong problem solving and decision making for complex client needs
• Experience managing multiple priorities during high volume periods
• Excellent communication and relationship-building skills as a trusted advisor
• Comfort using data dashboards to spot trends and act early
• Willingness to mentor junior teammates

Responsibilities

• Serve as primary contact for large/enterprise accounts to drive retention and growth
• Provide proactive support for Large and Enterprise clients
• Anticipate complex client needs and address them to strengthen account stability
• Onboard new clients with setup guidance to reduce time to product adoption
• Lead quarterly business reviews and monthly check-ins with key accounts
• Gather client feedback to inform product and service improvements
• Identify upsell opportunities and collaborate with Sales for renewals
• Monitor account health dashboards to address issues early and prevent churn

Skills

Client success

Account management

Data-driven

Communication

Relationship building

Problem solving

Independent work

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Wiley in the United States seeks a Senior Coordinator, Client Success to drive efficiency in client support for Large and Enterprise accounts. You will monitor account health, collaborate with Sales on growth, and lead quarterly business reviews while mentoring teammates.

The role emphasizes deep product expertise, strong relationship management, and strategic account management to retain and expand high-value clients.