Editorial Client Lead - Client Success & Operations

Wiley; United States; On-site; USD 57,000 - 82,000; Full time

Job summary

Wiley in the United States seeks an Editorial Client Manager to lead a client group within Editorial and Peer Review Services, acting as the main contact for both the client and the team members working for that client.

You will oversee day-to-day tasks, ensure client satisfaction, and drive process improvements while maintaining high professional standards. Occasional travel to meetings and conferences is expected.

Qualifications

• Bachelor’s degree is required.
• Experience as Managing Editor or Senior Managing Editor or equivalent.
• Experience managing client projects.
• Proficiency with at least one major online peer review system.
• Ability to manage multiple tasks within deadlines.
• Experience leading teams and enforcing policies.

Responsibilities

• Serves as primary point of contact for client day-to-day queries.
• Monitors work distribution and informs Senior Manager of needs.
• Oversees day-to-day task completion and client satisfaction.
• Addresses problems to ensure client satisfaction.
• Ensures staff are trained on current protocols and systems.
• Improves internal processes and best practices for the client group.
• Conducts performance reviews and tracks workloads.
• Answers employee questions about Wiley policies and enforces them.
• Maintains professionalism and minimizes non-work-related distractions.
• Travels to client meetings and industry conferences as needed.

Skills

Leadership

Client management

Project management

Communication

Editorial processes

Education

Bachelor’s Degree in relevant field

Tools

Online peer review systems

Job description

Wiley in the United States seeks an Editorial Client Manager to lead a client group within Editorial and Peer Review Services, acting as the main contact for both the client and the team members working for that client.

You will oversee day-to-day tasks, ensure client satisfaction, and drive process improvements while maintaining high professional standards. Occasional travel to meetings and conferences is expected.