Enterprise CCaaS BDR — Remote, High-Impact Prospecting

Zoom; Providence (RI); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Benefits

Hybrid work options

Job summary

Zoom Contact Center is seeking a driven Contact Center Business Development Representative to own top-of-funnel outreach for enterprise accounts. You will engage with C-level and VP decision-makers, coordinating with account executives to drive pipeline, and craft account-specific messaging for CX, IT, and operations leadership.

You will operate in a structured hybrid environment, balancing field and remote work while collaborating with CX specialists, ABM, and geo BDR teams to accelerate growth.

Qualifications

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.
• Excellent customer service skills and sales acumen.
• Ability to work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.
• Experience engaging C-level and VP executives using consultative messaging.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in CX, IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Skills

CCaaS experience

CX tech

Sales acumen

Executive outreach

ABM collaboration

Tools

Salesforce (SFDC)

Job description

Zoom Contact Center is seeking a driven Contact Center Business Development Representative to own top-of-funnel outreach for enterprise accounts. You will engage with C-level and VP decision-makers, coordinating with account executives to drive pipeline, and craft account-specific messaging for CX, IT, and operations leadership.

You will operate in a structured hybrid environment, balancing field and remote work while collaborating with CX specialists, ABM, and geo BDR teams to accelerate growth.