Enterprise CCaaS BDR — Remote & High-Impact Pipeline

Zoom; Concord (NH); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom Contact Center is pursuing a Contact Center Business Development Representative in the United States to own the top-of-funnel for enterprise accounts and engage C-level decision-makers. You will partner with Account Executives to drive pipeline with targeted outreach campaigns.

If you’re a relentless hunter who speaks CCaaS fluently, you’ll own outreach strategy, gain visibility with senior sales leadership, and have a clear path to Account Executive.

Qualifications

• Experience with contact center solutions, CCaaS, or CX technologies.
• Strong customer-service skills and sales acumen.
• Experience coordinating across CX, Sales, Marketing and ABM teams.
• Ability to conduct discovery calls with enterprise prospects.

Responsibilities

• Identify enterprise accounts and build targeted outreach campaigns.
• Execute 70+ outbound activities daily (calls, emails, video messages, LinkedIn).
• Collaborate with CX Specialists, Field Marketing, ABM, and Geo BDRs.
• Qualify opportunities through discovery and needs analysis.
• Develop account-specific messaging for CX/IT/Operations execs.
• Maintain SFDC records and contribute to enterprise pipeline.
• Track weekly/monthly performance and adjust strategies.

Skills

CCaaS experience

Outbound prospecting

C-level/VP engagement

Sales pipeline management

Salesforce (SFDC)

Tools

Salesforce (SFDC)

Job description

Zoom Contact Center is pursuing a Contact Center Business Development Representative in the United States to own the top-of-funnel for enterprise accounts and engage C-level decision-makers. You will partner with Account Executives to drive pipeline with targeted outreach campaigns.

If you’re a relentless hunter who speaks CCaaS fluently, you’ll own outreach strategy, gain visibility with senior sales leadership, and have a clear path to Account Executive.