Enterprise CCaaS BDR: Contact Center Growth

Zoom; Olympia (WA); Hybrid; USD 31,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Benefits program

Equity potential

Job summary

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for enterprise accounts, engaging C-level and VP decision-makers, partnering with Account Executives to build targeted outreach campaigns that drive pipeline.

In this hybrid role, you'll conduct 70+ outbound activities daily, craft account-specific messaging, and collaborate with CX Specialists, ABM, and geo BDRs to accelerate enterprise growth, with visibility to senior sales

Qualifications

• Experience with contact center solutions, CCaaS, or customer experience technologies.
• Excellent customer service skills and sales acumen.
• Ability to work with CX Specialists, Sales, Field Marketing, ABM, and Geo BDRs to refine sales strategies.
• Proven success in high-volume outbound prospecting and engaging C-level and VP executives.

Responsibilities

• Identifying and engage enterprise accounts using targeted ABM campaigns.
• Executing 70+ outbound activities daily (calls, emails, videos, LinkedIn).
• Collaborating with cross-functional teams to craft targeted account campaigns.
• Qualifying opportunities via discovery calls and needs assessment.
• Developing account-specific messaging for CX, IT, and Operations executives.
• Maintaining accurate Salesforce records and contributing to pipeline growth.
• Tracking weekly/monthly performance and adjusting strategies.

Skills

CCaaS experience

Sales acumen

C-level engagement

Outbound prospecting

Cross-team collaboration

Pipeline-focused

Tools

Salesforce SFDC

Job description

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for enterprise accounts, engaging C-level and VP decision-makers, partnering with Account Executives to build targeted outreach campaigns that drive pipeline.

In this hybrid role, you'll conduct 70+ outbound activities daily, craft account-specific messaging, and collaborate with CX Specialists, ABM, and geo BDRs to accelerate enterprise growth, with visibility to senior sales