Enterprise CCaaS BDR: Outbound Growth & CX Partnerships

Zoom; Jefferson City (MO); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Job summary

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center, engaging C-level and VP-level decision-makers at enterprise accounts and partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline.

You will operate in a fast-paced environment with 70+ daily outbound activities and close collaboration with CX Specialists, Sales, and ABM teams.

Qualifications

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.
• Have excellent customer service skills and sales acumen.
• Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.
• Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies.
• Experience engaging C-level and VP executives, using consultative selling and personalized messaging.
• Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Skills

CCaaS experience

Customer service excellence

Sales acumen

Cross-team collaboration

C-level engagement

Quotas achievement

Job description

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center, engaging C-level and VP-level decision-makers at enterprise accounts and partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline.

You will operate in a fast-paced environment with 70+ daily outbound activities and close collaboration with CX Specialists, Sales, and ABM teams.