Enterprise CCaaS BDR — High-Impact Pipeline Builder

Zoom; Augusta (ME); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center, engaging enterprise decision-makers and partnering with Account Executives to build targeted outreach that drives pipeline.

This role involves 70+ outbound activities daily, crafting account-specific messaging for C-level executives, and collaborating with CX Specialists, Field Marketing, geo BDRs, and ABM teams to drive strategic campaigns and pipeline

Qualifications

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.
• Have excellent customer service skills and sales acumen.
• Experience engaging C-level and VP executives, using consultative selling and personalized messaging.
• Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Job description

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center, engaging enterprise decision-makers and partnering with Account Executives to build targeted outreach that drives pipeline.

This role involves 70+ outbound activities daily, crafting account-specific messaging for C-level executives, and collaborating with CX Specialists, Field Marketing, geo BDRs, and ABM teams to drive strategic campaigns and pipeline