Enterprise CCaaS BDR: Pipeline Champion for CX

Zoom; Annapolis (MD); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Enterprise exposure

Job summary

Zoom is seeking a Contact Center Business Development Representative to own top-of-funnel outreach for Zoom Contact Center. You will engage with enterprise decision-makers, partnering with Account Executives to build targeted ABM campaigns and drive pipeline.

This role requires CCaaS fluency, high-volume prospecting, and collaboration across CX Specialists, Field Marketing, and Geo BDRs. The ideal candidate will be a relentless hunter, capable of crafting account-specific messaging for CX, IT,

Qualifications

• Experience with contact center solutions (CCaaS) or CX technologies.
• Strong customer service and sales acumen.
• Proven ability to work with multiple teams to refine sales strategies.
• Experience engaging C-level and VP executives.

Responsibilities

• Identify and engage enterprise accounts for Zoom Contact Center using ABM campaigns.
• Execute 70+ outbound activities daily (calls, emails, video, LinkedIn).
• Collaborate with CX Specialists, Field Marketing, ABM to craft targeted campaigns.
• Qualify opportunities through discovery calls and needs analysis.
• Develop account-specific messaging for CX/IT/Operations executives.
• Maintain Salesforce records and contribute to pipeline growth.
• Track weekly/monthly performance and adjust strategies accordingly.

Skills

CCaaS

CX technologies

Outbound prospecting

C-level outreach

Cross-functional teamwork

Tools

Salesforce

Job description

Zoom is seeking a Contact Center Business Development Representative to own top-of-funnel outreach for Zoom Contact Center. You will engage with enterprise decision-makers, partnering with Account Executives to build targeted ABM campaigns and drive pipeline.

This role requires CCaaS fluency, high-volume prospecting, and collaboration across CX Specialists, Field Marketing, and Geo BDRs. The ideal candidate will be a relentless hunter, capable of crafting account-specific messaging for CX, IT,