Enterprise CCaaS BDR — Remote & Pipeline Builder

Zoom; Denver (CO); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel for Zoom Contact Center, engaging enterprise decision-makers and partnering with Account Executives to build targeted outreach campaigns that drive pipeline.

You’ll bring CCaaS domain knowledge from day one, own your outreach strategy, and gain visibility with senior sales leadership as you progress toward Account Executive.

Qualifications

• Experience with contact center solutions and CCaaS.
• Strong customer service skills and sales acumen.
• Experience engaging C-level and VP executives with tailored messaging.

Responsibilities

• Identify and engage enterprise accounts for Zoom Contact Center using targeted ABM campaigns.
• Execute 70+ outbound activities daily via calls, emails, video messages, and LinkedIn.
• Collaborate with CX Specialists, Field Marketing, geo BDRs, and ABM teams for targeted campaigns.
• Qualify opportunities through discovery calls and understand contact center needs.
• Develop compelling messaging for C-level and VP executives in CX, IT, and Operations.
• Maintain accurate Salesforce records and contribute to enterprise pipeline growth.
• Track weekly/monthly performance and adjust strategies based on results.

Skills

CCaaS experience

Customer experience tech

Outbound prospecting

Executive engagement

Tools

Salesforce

Job description

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel for Zoom Contact Center, engaging enterprise decision-makers and partnering with Account Executives to build targeted outreach campaigns that drive pipeline.

You’ll bring CCaaS domain knowledge from day one, own your outreach strategy, and gain visibility with senior sales leadership as you progress toward Account Executive.