Enterprise BDR — CCaaS & Contact Center Growth

Zoom; San Jose (CA); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel for enterprise outreach. You will prospect, qualify, and build pipeline by engaging C-level and VP decision-makers, collaborating with Account Executives to craft targeted campaigns.

You will drive outbound activities daily, maintain SFDC records, and partner with CX specialists and ABM teams to accelerate pipeline growth in a fast-paced, hybrid work environment.

Qualifications

• Experience with contact center solutions, CCaaS, or CX tech.
• Excellent customer service skills and sales acumen.
• Experience coordinating with CX, Sales, and ABM teams.
• Proven ability to conduct high-volume outbound prospecting.

Responsibilities

• Identify and engage enterprise accounts that could benefit from Zoom Contact Center.
• Execute 70+ outbound activities daily (calls, emails, video messages, LinkedIn).
• Collaborate with CX Specialists, Field Marketing, geo BDRs, and ABM teams on targeted campaigns.
• Qualify opportunities via discovery calls to understand contact center needs.
• Develop account-specific messaging to engage C-level executives and VPs.
• Maintain accurate records in Salesforce and contribute to enterprise pipeline.
• Track weekly performance and adjust strategies based on results.

Skills

CCaaS

Enterprise outreach

C-level engagement

ABM campaigns

Salesforce/SFDC

Outbound prospecting

Tools

Salesforce (SFDC)

Job description

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel for enterprise outreach. You will prospect, qualify, and build pipeline by engaging C-level and VP decision-makers, collaborating with Account Executives to craft targeted campaigns.

You will drive outbound activities daily, maintain SFDC records, and partner with CX specialists and ABM teams to accelerate pipeline growth in a fast-paced, hybrid work environment.