Enterprise BDR: CCaaS & Contact Center Growth

Zoom; Bismarck (ND); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom is seeking a Contact Center Business Development Representative to own the top‑of‑funnel motion for Zoom Contact Center. You will engage with enterprise C‑level and VP decision‑makers, partnering with Account Executives to build targeted outreach campaigns that drive pipeline.

You will bring CCaaS knowledge from day one and own outreach strategy, with visibility to senior sales leadership and a clear path to Account Executive. A relentlessly proactive hunter mindset is essential.

Qualifications

• Experience with contact center solutions (CCaaS) or CX technology.
• Excellent customer service skills and sales acumen.
• Experience engaging C-level and VP executives using consultative selling.
• Proven ability to meet or exceed quarterly BDR quotas and contribute to pipeline growth.

Responsibilities

• Identify and engage enterprise accounts for Zoom Contact Center using targeted account lists and ABM campaigns.
• Execute 70+ outbound activities daily (calls, emails, videos, LinkedIn).
• Collaborate with CX Specialists, Field Marketing, geo BDRs, and ABM to run targeted campaigns.
• Qualify opportunities via discovery calls and understand contact center needs.
• Develop account-specific messaging to engage C-level executives and VPs in CX, IT, and Operations.
• Maintain accurate Salesforce records and support enterprise pipeline growth.
• Track weekly/monthly performance and adjust strategies based on results.

Skills

CCaaS experience

Outbound prospecting

C-level engagement

Sales acumen

Cross-team collaboration

Tools

Salesforce

Job description

Zoom is seeking a Contact Center Business Development Representative to own the top‑of‑funnel motion for Zoom Contact Center. You will engage with enterprise C‑level and VP decision‑makers, partnering with Account Executives to build targeted outreach campaigns that drive pipeline.

You will bring CCaaS knowledge from day one and own outreach strategy, with visibility to senior sales leadership and a clear path to Account Executive. A relentlessly proactive hunter mindset is essential.