Enterprise BDR: CCaaS & Contact Center Growth

Zoom; Richmond (VA); Hybrid; USD 31,000 - 58,000; Full time

Job summary

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center. You will engage with C-level and VP-level decision-makers at enterprise accounts, partnering with Account Executives to drive pipeline.

You will leverage CCaaS knowledge, own outreach strategy, and collaborate with senior sales leadership to build targeted campaigns and discovery calls. This role offers visibility into enterprise initiatives and growth opportunities.

Qualifications

• Experience with contact center solutions, CCaaS, or customer experience technologies.
• Excellent customer service skills and sales acumen.
• Ability to work with CX Specialists, Sales, Field Marketing, and ABM teams to refine sales strategies.
• Proven track record engaging C-level and VP executives using consultative selling.

Responsibilities

• Identify and engage enterprise accounts that would benefit from Zoom Contact Center.
• Execute 70+ outbound activities daily (calls, emails, video messages, LinkedIn).
• Collaborate with CX Specialists, Field Marketing, geo BDRs, and ABM to craft targeted campaigns.
• Qualify opportunities by discovery calls and understanding contact center needs.
• Develop account-specific messaging for CX, IT, and Operations execs.
• Maintain accurate SFDC records and contribute to enterprise pipeline growth.
• Track weekly/monthly performance and adjust strategies accordingly.

Skills

CCaaS familiarity

Enterprise outreach

Outbound prospecting

B2B sales

CRM familiarity

Tools

Salesforce (SFDC)

ABM tools

Job description

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center. You will engage with C-level and VP-level decision-makers at enterprise accounts, partnering with Account Executives to drive pipeline.

You will leverage CCaaS knowledge, own outreach strategy, and collaborate with senior sales leadership to build targeted campaigns and discovery calls. This role offers visibility into enterprise initiatives and growth opportunities.