Enterprise AI Tech Account Manager

Ambient.ai; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Stock options

Comprehensive health benefits

401(k) plan

Winter break

Job summary

Ambient.ai is seeking a Technical Account Manager to drive post-sale implementation, adoption, and expansion for enterprise security environments. You will guide deployment, onboarding, testing, and training while coordinating with security, IT, operations, and leadership to define goals and measurable outcomes.

The role emphasizes deep platform proficiency, translating complex problems into actionable steps, and maintaining momentum through renewal and growth.

Qualifications

• 7+ years in a customer-facing role in enterprise tech.
• Experience managing multi-stakeholder programs or implementations.
• Ability to learn configurable technology and map to workflows.
• Customer-facing style with structure, urgency, and relationship-building.
• Strong problem-solving and sound judgment in ambiguous situations.
• Excellent written and verbal communication.
• High ownership, adaptability, and follow-through.

Responsibilities

• Own customer outcomes from post-sale implementation through renewal and expansion.
• Lead customers through deployment, onboarding, testing, training, and rollout.
• Partner with security, IT, operations, and leadership to define goals and measurable outcomes.
• Develop proficiency in Ambient.ai and help customers apply it effectively.
• Break ambiguous problems into clear next steps and drive cross-functional alignment.
• Build trusted relationships with day-to-day users and executives.
• Capture feedback to shape product, process, and GTM improvements.
• Identify opportunities to deepen impact and expand the partnership.

Skills

Customer-facing

Stakeholder management

Communication

Ownership

Problem solving

Execution

Technical curiosity

Job description

Ambient.ai is seeking a Technical Account Manager to drive post-sale implementation, adoption, and expansion for enterprise security environments. You will guide deployment, onboarding, testing, and training while coordinating with security, IT, operations, and leadership to define goals and measurable outcomes.

The role emphasizes deep platform proficiency, translating complex problems into actionable steps, and maintaining momentum through renewal and growth.