Technical Account Manager, Enterprise – Remote

Ambient AI, Inc.; Redwood City (CA); Sur place; USD 130 000 - 170 000; Plein temps

Avantages offerts par ce poste

Stock options

Flexible time off

Health benefits

Résumé du poste

Ambient.ai is seeking a Technical Account Manager to help large enterprises deploy and operationalize a configurable AI platform in security environments. This role sits between post-sales engineering and customer success, requiring customer leadership, technical curiosity, and execution excellence.

You will guide deployment through onboarding, testing, training, and rollout, align stakeholders across security, IT, and operations, and drive measurable outcomes with a focus on renewal and

Qualifications

• 7+ years in customer-facing roles (TAM, Solutions Eng, CS, field engineering) for complex enterprise tech.
• Experience managing multi-stakeholder programs or implementations in enterprise environments.
• Ability to learn sophisticated, configurable technology and map it to workflows.

Responsabilités

• Own customer outcomes from post-sale implementation through renewal and expansion.
• Lead customers through deployment, onboarding, testing, training, and rollout.
• Define goals and success criteria with security, IT, ops, and leadership.
• Develop proficiency in Ambient.ai platform and apply it in real environments.
• Break ambiguous problems into clear steps and drive cross-functional alignment.
• Build trusted relationships with users and executives.
• Capture feedback to influence product, process, and GTM improvements.
• Identify opportunities to deepen impact and expand the partnership.
• Travel up to 30%.

Connaissances

7+ years TAM

Enterprise multi-stakeholder

Technical curiosity

Strong communication

Description du poste

Ambient.ai is seeking a Technical Account Manager to help large enterprises deploy and operationalize a configurable AI platform in security environments. This role sits between post-sales engineering and customer success, requiring customer leadership, technical curiosity, and execution excellence.

You will guide deployment through onboarding, testing, training, and rollout, align stakeholders across security, IT, and operations, and drive measurable outcomes with a focus on renewal and