Technical Account Manager

Ambient.ai; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Stock options

Comprehensive health benefits

401(k) plan

Winter break

Job summary

Ambient.ai is seeking a Technical Account Manager to drive post-sale implementation, adoption, and expansion for enterprise security environments. You will guide deployment, onboarding, testing, and training while coordinating with security, IT, operations, and leadership to define goals and measurable outcomes.

The role emphasizes deep platform proficiency, translating complex problems into actionable steps, and maintaining momentum through renewal and growth.

Qualifications

• 7+ years in a customer-facing role in enterprise tech.
• Experience managing multi-stakeholder programs or implementations.
• Ability to learn configurable technology and map to workflows.
• Customer-facing style with structure, urgency, and relationship-building.
• Strong problem-solving and sound judgment in ambiguous situations.
• Excellent written and verbal communication.
• High ownership, adaptability, and follow-through.

Responsibilities

• Own customer outcomes from post-sale implementation through renewal and expansion.
• Lead customers through deployment, onboarding, testing, training, and rollout.
• Partner with security, IT, operations, and leadership to define goals and measurable outcomes.
• Develop proficiency in Ambient.ai and help customers apply it effectively.
• Break ambiguous problems into clear next steps and drive cross-functional alignment.
• Build trusted relationships with day-to-day users and executives.
• Capture feedback to shape product, process, and GTM improvements.
• Identify opportunities to deepen impact and expand the partnership.

Skills

Customer-facing

Stakeholder management

Communication

Ownership

Problem solving

Execution

Technical curiosity

Job description

About The Role

Technical Account Managers at Ambient.ai are responsible for helping some of the world’s largest enterprises successfully deploy and operationalize a highly configurable AI platform in complex security environments. This role sits between traditional Customer Success and post‑sales engineering, requiring a blend of customer leadership, technical curiosity, and strong execution.

The ideal candidate builds credibility with technical and operational teams, drives clarity across stakeholders, and maintains momentum from implementation through long‑term adoption and growth. They translate complex customer problems into actionable steps, deliver real business outcomes, and possess significant visibility and ownership.

What You’ll Do

• Own customer outcomes from post‑sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
• Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real‑world environments
• Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross‑functional alignment
• Build trusted relationships with both day‑to‑day users and executive stakeholders
• Capture customer feedback and field insights to help shape product, process, and go‑to‑market improvements
• Identify opportunities to deepen customer impact and expand the partnership over time
• Travel up to 30%

What You’ll Bring

• 7+ years of experience in a customer‑facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
• Experience managing multi‑stakeholder programs or implementations in enterprise environments
• A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
• A customer‑facing style that combines structure, urgency, and relationship‑building
• Strong problem‑solving skills and sound judgment in ambiguous or fast‑moving situations
• Excellent written and verbal communication skills
• A high degree of ownership, adaptability, and follow‑through

What Makes Someone Successful Here

• Comfortable going beyond surface‑level product knowledge and enjoy building real technical proficiency in a complex system
• Strong account leaders who can drive action, align stakeholders, and keep customer programs moving
• Strong aptitude and interest to learn a nuanced platform, understand how it fits into a larger customer environment, and use that understanding to drive meaningful outcomes

Bonus Points For

• Experience in enterprise SaaS, security technology, or other operationally complex environments
• Exposure to networking, infrastructure, systems integration, or AI‑driven products
• Experience in consulting, transformation, or other roles that required structured problem‑solving and executive communication

Why Join Us

• We are creating a new category within a 180+ billion‑dollar physical security industry and are passionate about preventing every security incident possible
• We partner with an incredible customer roster of Fortune 500 companies, including Adobe, TikTok, Gap, and SentinelOne
• Full‑time employees receive stock options and share ownership in the company’s success
• Comprehensive health and welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401(k) plan)
• Flexible time off, including a Winter Break between Christmas and New Year’s for most roles, depending on customer demand
• Latest technology and awesome swag delivered to your door
• Full range of opportunities to connect with co‑workers and enjoy team activities

Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E‑Verify participant.