Strategic Technical Account Manager, AI & Security Ops

Seven AI; Boston (MA); On-site; USD 130,000 - 170,000; Full time

Job summary

Seven AI is seeking a Technical Account Manager to serve as the primary business and technical partner for customers, driving onboarding, adoption, and long-term value realization across critical security workflows. You will join a CX team responsible for scaling a high-touch, exceptional customer experience.

In this role you’ll collaborate with Product, Engineering, and Sales to guide onboarding, enablement, and expansion across accounts, while owning customer health, risk management, and

Qualifications

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or similar role.
• Experience managing enterprise or strategic relationships in cybersecurity, AI, or complex tech environments.
• Strong program management skills across stakeholders, workstreams and milestones.
• Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
• Able to translate technical concepts into clear business value for practitioners and execs.
• Proven track record of onboarding, adoption, change management, and measurable outcomes.
• Excellent written and verbal communication skills.

Responsibilities

• Own end-to-end customer lifecycle post-sale: onboarding, adoption, value realization, and expansion readiness.
• Build and drive success plans, stakeholder maps, milestones, and cross-functional workstreams.
• Lead onboarding execution, workflow alignment, and operational enablement activities.
• Tailor solutions during onboarding to maximize long-term client success and value realization.
• Maintain hands-on ownership of customer environments, including platform configuration and optimization.
• Monitor customer health and platform performance, address degradations and risks.
• Drive adoption by maturing workflows and expanding usage over time.
• Run customer communications cadences: status reviews, executive check-ins, QBRs, and discussions.
• Manage health, risks, blockers, and escalations with cross-functional coordination.
• Provide first-line technical guidance and enablement to customers.
• Surface insights to inform product roadmap and platform improvements.
• Identify opportunities to expand adoption based on evolving needs.

Skills

Customer success

Strategic account

Program management

Technical fluency

Communication

AI platforms

Security operations

Tools

APIs

Platform integrations

CRM tools

Job description

Seven AI is seeking a Technical Account Manager to serve as the primary business and technical partner for customers, driving onboarding, adoption, and long-term value realization across critical security workflows. You will join a CX team responsible for scaling a high-touch, exceptional customer experience.

In this role you’ll collaborate with Product, Engineering, and Sales to guide onboarding, enablement, and expansion across accounts, while owning customer health, risk management, and