Enterprise CS Leader, AI Adoption & Growth

Decisive Point; San Francisco (CA); Hybride; USD 238 000 - 280 000; Plein temps

Avantages offerts par ce poste

Mental health & wellness

Career coaching

Family building benefits

Retirement plans

In-office dining options

Résumé du poste

Asana is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our most critical relationships.

The role is based in San Francisco or New York with a hybrid schedule; you will coach Enterprise CSMs, design scalable programs, drive AI adoption, and partner with Sales, Product, and Enablement to align on executive reviews and expansion opportunities.

Qualifications

• 7+ years in Enterprise SaaS CS/AM with 2–3 years in people leadership.
• Proven track record managing large enterprise accounts; AI/ML experience preferred.
• Operational leader capable of building and scaling programs, playbooks, and processes.
• Strong executive presence with comfort navigating C-suite relationships.

Responsabilités

• Lead and coach a team of Enterprise CSMs with clear goals and KPIs.
• Build executive relationships and serve as strategic advisor.
• Design scalable programs to improve health, adoption, and retention.
• Identify churn risk and surface expansion opportunities.
• Partner with Sales and Product on strategy and roadmaps.

Connaissances

People Leadership

Enterprise SaaS

AI/ML domain

Program design

Cross-functional collaboration

Executive relationship management

Description du poste

Asana is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our most critical relationships.

The role is based in San Francisco or New York with a hybrid schedule; you will coach Enterprise CSMs, design scalable programs, drive AI adoption, and partner with Sales, Product, and Enablement to align on executive reviews and expansion opportunities.