Enterprise Customer Success Manager — AI-Driven Growth (Tokyo)

Asana; United States; Híbrido; USD 57.000 - 95.000; Jornada completa

Descripción de la vacante

Asana is seeking an experienced Enterprise Customer Success Manager based in Tokyo to guide strategic customers through deployment, adoption, and value realization. You will partner with cross-functional teams, lead executive conversations, and drive renewal and expansion opportunities across large accounts.

You’ll work in a hybrid Tokyo office, with in-office days on Tuesday, Thursday and one additional day, and some remote work on other weekdays.

Formación

• 5+ years of experience in Customer Success, Consulting, or Account Management with large enterprise accounts.
• Experience managing high-value relationships and driving success and adoption across complex organizations.
• Customer-centric with a focus on advocacy for regional customer needs and outcomes.
• Strong cross-functional collaboration with sales/partners to deliver quality customer experience.

Responsabilidades

• Maintain ownership of a portfolio of strategic customers to drive adoption and retention of Asana.
• Understand customer motivations and co-create impact plans with success metrics, timelines, and expansion paths.
• Lead deployment design, change management, workflow design, and renewal discussions across accounts.
• Build and maintain an internal Champion Network and facilitate workshops on best practices.
• Analyze usage data to identify risks and opportunities and drive data-driven campaigns for engagement.
• Collaborate with Sales to build strategic account plans and nurture executive relationships.
• Serve as voice of the customer to Product, Research, and business teams.
• Travel on-site up to 10% as needed.

Conocimientos

Customer success management

Account management

Cross-functional collaboration

Data-driven decision making

Executive stakeholder management

Japanese fluency

English proficiency

Descripción del empleo

Asana is seeking an experienced Enterprise Customer Success Manager based in Tokyo to guide strategic customers through deployment, adoption, and value realization. You will partner with cross-functional teams, lead executive conversations, and drive renewal and expansion opportunities across large accounts.

You’ll work in a hybrid Tokyo office, with in-office days on Tuesday, Thursday and one additional day, and some remote work on other weekdays.