Enterprise Customer Success Manager, AI Growth Leader

Asana, Inc.; San Francisco (CA); Hybrid; USD 238,000 - 280,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Family building benefits

Retirement plans

In-office culinary options

Job summary

Asana, Inc. is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team in the San Francisco area.

You’ll own health, growth, and strategic value delivery for our top clients, coaching Enterprise CSMs and coordinating with Sales, Product, and Enablement. You will design scalable programs to boost adoption and AI usage, with a focus on reducing churn and expanding opportunities across the portfolio.

Qualifications

• 7+ years in Customer Success or Account Management within Enterprise SaaS.
• 2–3 years in a direct people leadership role.
• Experience managing high-value enterprise accounts; AI/ML space preferred.

Responsibilities

• Lead a team of Enterprise CSMs and coach for performance and career development.
• Build scalable programs to improve health, adoption, and AI consumption; drive retention.
• Maintain executive-level relationships and serve as strategic advisor for monthly/business reviews.
• Identify churn risk and surface expansion opportunities within the portfolio.
• Partner with Sales and Product to gather feedback and influence the product roadmap.

Skills

People leadership

Enterprise SaaS

Executive relationship management

Cross-functional communication

AI familiarity

Analytics & metrics

Job description

Asana, Inc. is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team in the San Francisco area.

You’ll own health, growth, and strategic value delivery for our top clients, coaching Enterprise CSMs and coordinating with Sales, Product, and Enablement. You will design scalable programs to boost adoption and AI usage, with a focus on reducing churn and expanding opportunities across the portfolio.