Enterprise AI Finance Customer Success Manager

Rogo; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Work with a world-class team

Cutting-edge technology

Fast-paced startup environment

Job summary

A leading AI finance startup based in New York is seeking a Customer Success Manager to drive client outcomes and ensure measurable ROI. You will manage relationships with executive stakeholders and day-to-day users, focusing on client retention and upselling opportunities. The ideal candidate has 3-5 years of experience in customer-facing roles within high-growth fintech companies. This unique role offers the chance to contribute to groundbreaking AI systems that redefine finance workflows.

Qualifications

• 3-5+ years of experience in customer-facing roles in high-growth fintech companies.
• Proven track record in analyzing customer performance metrics.
• Strong project management skills with attention to detail.

Responsibilities

• Manage client relationships and ensure customer satisfaction.
• Plan and conduct business reviews with clients.
• Monitor customer health and prevent churn.

Skills

Customer success

Relationship management

Project management

Strategic planning

Communication skills

Job description

A leading AI finance startup based in New York is seeking a Customer Success Manager to drive client outcomes and ensure measurable ROI. You will manage relationships with executive stakeholders and day-to-day users, focusing on client retention and upselling opportunities. The ideal candidate has 3-5 years of experience in customer-facing roles within high-growth fintech companies. This unique role offers the chance to contribute to groundbreaking AI systems that redefine finance workflows.