AI Adoption & Enterprise Customer Success Lead

Bazeta; Chicago (IL); Híbrido; USD 117.000 - 149.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mental health benefits

Career coaching

Family building benefits

Retirement plans

Culinary options in-office

Descripción de la vacante

Asana is seeking a Customer Success Architect to own post-sales relationships with a portfolio of enterprise accounts. You will act as a strategic advisor, aligning AI capabilities with client goals and guiding organizational change to sustain AI adoption and measurable outcomes.

The role involves leading multi-stakeholder conversations, driving executive-level reviews, and partnering with cross-functional teams to optimize AI usage and business impact.

Formación

• 5+ years in customer success or enterprise technology with a track record of delivery and adoption for high-value accounts.
• Experience managing enterprise relationships across technical and business stakeholders.
• Comfort discussing pricing, ROI, and commercial outcomes with senior executives.

Responsabilidades

• Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle.
• Build joint success plans that connect customer goals to measurable results and business reviews.
• Diagnose customer workflows and map them to AI capabilities to replace manual effort and speed up decisions.
• Lead change management and enablement programs to build internal champions and sustained adoption.
• Track AI consumption and adoption against baselines and 30/60/90-day benchmarks.

Conocimientos

Customer success

Strategic accounts

Enterprise tech

Executive communication

Change management

Program management

Travel 20%

MCP

Herramientas

MCP

AI platforms

Descripción del empleo

Asana is seeking a Customer Success Architect to own post-sales relationships with a portfolio of enterprise accounts. You will act as a strategic advisor, aligning AI capabilities with client goals and guiding organizational change to sustain AI adoption and measurable outcomes.

The role involves leading multi-stakeholder conversations, driving executive-level reviews, and partnering with cross-functional teams to optimize AI usage and business impact.