Enterprise AI Solutions Director (Remote)

Zendesk, Inc.; New Hampshire; Hybrid; USD 180,000 - 280,000; Full time

Job summary

Zendesk is seeking a Strategic Account Director to win new enterprise business across industries, building trusted executive relationships and guiding complex opportunities from discovery to close. You’ll connect customer goals to Zendesk’s AI-enabled service solutions and mentor large cross-functional teams to deliver measurable outcomes.

You will manage pipelines, lead negotiations, and ensure accurate CRM forecasting while driving strategic account growth and a smooth handoff to post-sale

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A track record of owning new-business opportunities and delivering measurable commercial outcomes (quota attainment, ARR growth).
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and involve specialists when needed.
• Equivalent practical experience welcome; no specific degree required.
• Comfort discussing AI opportunities with executive buyers.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate Solutions Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting & CRM

Education

Equivalent practical experience welcomed

Job description

Zendesk is seeking a Strategic Account Director to win new enterprise business across industries, building trusted executive relationships and guiding complex opportunities from discovery to close. You’ll connect customer goals to Zendesk’s AI-enabled service solutions and mentor large cross-functional teams to deliver measurable outcomes.

You will manage pipelines, lead negotiations, and ensure accurate CRM forecasting while driving strategic account growth and a smooth handoff to post-sale