Enterprise AI Solutions Director

Zendesk, Inc.; Maine; Hybrid; USD 140,000 - 200,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director in the United States to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect their priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a smooth handoff to the post-sale team, working with cross-functional teams and maintaining accurate CRM

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A track record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

Enterprise SaaS sales

Executive engagement

Complex deal ownership

Forecasting accuracy

Cross-functional collaboration

Job description

Zendesk, Inc. is seeking a Strategic Account Director in the United States to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect their priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a smooth handoff to the post-sale team, working with cross-functional teams and maintaining accurate CRM