Enterprise AI Solutions Director

Zendesk, Inc.; New Jersey; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships, align priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close.

You will lead pipeline development, coordinate cross-functional teams, and manage deal strategy with a focus on measurable outcomes and a smooth handoff to post-sale teams.

Qualifications

• 12+ years in complex B2B SaaS sales.
• Proven record owning new-business opportunities with measurable growth.
• Experience with prospecting, discovery, executive engagement, and complex deals.
• Ability to discuss AI, automation, and platform value credibly.
• Equivalence: practical experience welcomed; no degree required.

Responsibilities

• Build and manage qualified pipeline through prospecting and territory planning.
• Lead complex sales from discovery to close, including business case and proposals.
• Link customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Collaborate with executive, business, technical, security, and procurement teams.
• Maintain CRM records and forecasts; surface risks early.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners.
• Hand off to post-sale teams with clear customer success criteria.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting

Clear communication

Collaborative leadership

Tools

CRM systems

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships, align priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close.

You will lead pipeline development, coordinate cross-functional teams, and manage deal strategy with a focus on measurable outcomes and a smooth handoff to post-sale teams.