Enterprise Account Director — AI & CX Solutions (Remote)

Zendesk, Inc.; Oregon; Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Remote work flexibility

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a clean handoff to the post-sale team, collaborating with Solution Engineers, Product Specialists, Marketing, and channel partners.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• Record of owning new-business opportunities with measurable outcomes (quota attainment, new ARR, or growth).
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.
• Equivalent practical experience welcome; no specific degree required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through close with business cases, proposals, and negotiations.
• Connect customer goals to Zendesk’s service and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and ensure next steps alignment.
• Document customer goals and commitments to enable smooth handoffs and insights sharing.

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a clean handoff to the post-sale team, collaborating with Solution Engineers, Product Specialists, Marketing, and channel partners.