Enterprise AI & CX Solutions Director

Zendesk, Inc.; Idaho; Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Remote work flexibility

Equal opportunity employer

Job summary

Zendesk, Inc. seeks a Strategic Account Director to win new enterprise business across industries by linking executive priorities to Zendesk’s AI-powered service solutions.

You will guide complex opportunities from discovery to close, building trusted relationships with buyers and cross-functional teams. You’ll own pursuit strategy, manage the CRM forecast, and coordinate with Solution Engineers, Product, Marketing, and partners to drive measurable outcomes and a smooth post-sale handoff, with a

Qualifications

• 12+ years of complex B2B SaaS sales experience.
• Proven quota attainment and new ARR or growth results.
• Prospecting, value-based discovery, and executive engagement experience.
• Ability to articulate AI, automation, and platform value; involve specialists when needed.

Responsibilities

• Build and manage qualified pipeline through prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Education

No degree required

Tools

CRM software

Job description

Zendesk, Inc. seeks a Strategic Account Director to win new enterprise business across industries by linking executive priorities to Zendesk’s AI-powered service solutions.

You will guide complex opportunities from discovery to close, building trusted relationships with buyers and cross-functional teams. You’ll own pursuit strategy, manage the CRM forecast, and coordinate with Solution Engineers, Product, Marketing, and partners to drive measurable outcomes and a smooth post-sale handoff, with a