Enterprise AI & CX Solutions Director

Zendesk, Inc.; Washington (District of Columbia); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Disability accommodations

Job summary

Zendesk, Inc. seeks a Strategic Account Director to win enterprise business across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s AI-enabled service solutions, and guide complex opportunities from discovery to close.

You’ll grow the enterprise customer base and coordinate with post-sale teams to ensure a smooth handoff, forecasting risks and driving measurable outcomes.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• Record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk’s platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document customer goals, commitments, and success conditions to support handoffs and market insights.

Skills

New-business sales

Executive engagement

Complex B2B SaaS sales

Tools

CRM systems

Job description

Zendesk, Inc. seeks a Strategic Account Director to win enterprise business across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s AI-enabled service solutions, and guide complex opportunities from discovery to close.

You’ll grow the enterprise customer base and coordinate with post-sale teams to ensure a smooth handoff, forecasting risks and driving measurable outcomes.