Enterprise AI Solutions Director (Remote)

Zendesk, Inc.; Mississippi; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Zendesk, Inc. is seeking an Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect their priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close. You’ll help grow Zendesk’s enterprise customer base while coordinating with post-sale teams to ensure successful handoffs and measurable outcomes.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• A record of owning new-business opportunities and delivering measurable commercial outcomes, such as quota attainment, new ARR, or equivalent growth results.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a credible Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

Strategic selling

Executive engagement

Prospecting

Forecasting

Cross-functional collaboration

Negotiation

Education

No degree required

Tools

CRM software

Job description

Zendesk, Inc. is seeking an Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect their priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close. You’ll help grow Zendesk’s enterprise customer base while coordinating with post-sale teams to ensure successful handoffs and measurable outcomes.