AI Outcomes & Growth Manager

ThoughtSpot; Phoenix (AZ); Hybrid; USD 100,000 - 140,000; Full time

Job summary

ThoughtSpot in Phoenix, AZ, is seeking an AI Outcomes Manager to own a portfolio of mid-market and enterprise accounts, guiding adoption, retention, and revenue expansion end to end. The role emphasizes strategic advisory work, cross-functional collaboration, and AI-enabled insights to optimize customer value.

You will build and execute customer success plans with measurable ROI, partner with Sales, Product, and Services, and travel as needed to engage key stakeholders across organizations.

Qualifications

• 3–5 years in Customer Success or account management.
• Experience with mid-market or enterprise accounts.
• Ability to translate a business problem into a success plan with outcomes.
• Experience using AI, automation, or advanced analytics to drive adoption at scale.
• Excellent communication with engineers, VPs, and end users.

Responsibilities

• Own the portfolio. Full accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Be a trusted advisor. Build relationships that tie ThoughtSpot's capabilities to business objectives, not just usage metrics.
• Build success plans that prove ROI. Lead development and execution with measurable outcomes.
• Use AI-driven insights to scale engagement. Catch risk early and surface expansion opportunities.
• Run the room. Deliver business reviews, enablement sessions, and workshops that move the needle.

Skills

Customer Success

Account Management

Relationship Building

Consulting

AI Literacy

Travel willingness

Tools

AI tools (LLMs)

Job description

ThoughtSpot in Phoenix, AZ, is seeking an AI Outcomes Manager to own a portfolio of mid-market and enterprise accounts, guiding adoption, retention, and revenue expansion end to end. The role emphasizes strategic advisory work, cross-functional collaboration, and AI-enabled insights to optimize customer value.

You will build and execute customer success plans with measurable ROI, partner with Sales, Product, and Services, and travel as needed to engage key stakeholders across organizations.