AI Outcomes Strategist - Enterprise Portfolio

ThoughtSpot; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

ThoughtSpot is seeking an AI Outcomes Manager in Chicago to lead a portfolio of mid-market and enterprise accounts from onboarding to renewal and expansion. You will shape customer strategy, collaborate with Sales, Product, Marketing, Support, and Services, and drive measurable business outcomes.

The role emphasizes consultative guidance, AI-enabled insights, and proactive risk management to maximize adoption and net revenue; in-office presence is expected 3+ days per week in Chicago.

Qualifications

• 3–5 years in Customer Success, Account Management, or a customer-facing role.
• Experience with mid-market or enterprise accounts.
• Ability to translate a business problem into a defined success outcome.
• Experience using AI, automation, or analytics to drive adoption and health at scale.

Responsibilities

• Own the portfolio end to end across mid-market and enterprise accounts.
• Act as a trusted advisor aligning ThoughtSpot capabilities with customer business objectives.
• Lead development and execution of customer success plans with measurable ROI.
• Leverage AI-driven insights to surface risk and identify expansion opportunities.
• Run business reviews, enablement sessions, and workshops that move customer outcomes.

Skills

AI literacy

Relationship building

Consultative mindset

Strategic thinking

Effective communication

Willingness to travel

Job description

ThoughtSpot is seeking an AI Outcomes Manager in Chicago to lead a portfolio of mid-market and enterprise accounts from onboarding to renewal and expansion. You will shape customer strategy, collaborate with Sales, Product, Marketing, Support, and Services, and drive measurable business outcomes.

The role emphasizes consultative guidance, AI-enabled insights, and proactive risk management to maximize adoption and net revenue; in-office presence is expected 3+ days per week in Chicago.