Bay Area Enterprise AI & CX Executive

Zendesk, Inc.; San Francisco (CA); Hybrid; USD 340,000 - 510,000; Full time

Job summary

Zendesk, Inc. is seeking an Enterprise Account Executive to join our Bay Area-focused sales team. You will drive growth with AI-driven CX solutions and lead complex, multi-stakeholder deals across top-tier technology accounts.

You’ll build executive relationships, craft value-based business cases, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. This role requires 8+ years in cloud/software B2B sales and willingness to travel.

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience.
• Proven success navigating complex Enterprise sales cycles with multi-month engagements and executive-level stakeholder management.
• Experience selling into Enterprise organizations ($1B+ in revenue), especially in technology.
• Strong quota attainment history and top-performer recognition; Presidents Club a plus.
• Ability to engage VP and C-level executives and articulate ROI of AI-powered CX solutions.

Responsibilities

• Drive revenue by acquiring new Enterprise customers in the Bay Area.
• Pursue opportunities to expand AI and automation adoption and cross-sell Zendesk solutions.
• Manage key customer relationships for satisfaction, retention, and long-term growth.
• Use data insights and analytics to prospect effectively and expand within accounts.
• Lead multi-stakeholder sales cycles with proof of concept and AI-enabled solution design.

Skills

Enterprise sales

Executive communication

Negotiation

Strategic planning

Relationship management

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk, Inc. is seeking an Enterprise Account Executive to join our Bay Area-focused sales team. You will drive growth with AI-driven CX solutions and lead complex, multi-stakeholder deals across top-tier technology accounts.

You’ll build executive relationships, craft value-based business cases, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. This role requires 8+ years in cloud/software B2B sales and willingness to travel.