AI-Driven SMB SaaS Growth Executive

Zendesk; Austin (TX); Hybrid; USD 111,000 - 167,000; Full time

Job summary

Zendesk is seeking an SMB Account Executive to drive AI-powered growth in the US SMB market. You will acquire new customers, expand existing relationships, and close deals of varying sizes while leveraging AI insights to tailor outcomes.

You’ll work with Solutions Engineers and cross‑functional teams, manage a Salesforce pipeline with weekly forecasts, and travel as needed for client meetings in a hybrid work model.

Qualifications

• 2+ years in B2B SaaS sales with a track record of exceeding targets.
• Experience expanding relationships across customer levels in a tech-driven environment.
• Strong technical aptitude for AI product architecture and integrations.
• Excellent forecasting and opportunity management using CRM tools.

Responsibilities

• Acquire new SMB customers and drive revenue through AI-powered strategies.
• Manage customer relationships to ensure satisfaction and retention.
• Lead complex sales cycles with tailored, outcome-driven solutions.
• Develop AI transformation roadmaps grounded in measurable KPIs.
• Articulate data-backed ROI to influence procurement decisions.
• Engage in consultative conversations on AI product architecture with engineers.
• Collaborate with marketing and cross-functional teams for campaigns.

Skills

2+ years B2B SaaS sales

AI-driven insights

Salesforce

CRM tools

Negotiation

Communication

Account expansion

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Job description

Zendesk is seeking an SMB Account Executive to drive AI-powered growth in the US SMB market. You will acquire new customers, expand existing relationships, and close deals of varying sizes while leveraging AI insights to tailor outcomes.

You’ll work with Solutions Engineers and cross‑functional teams, manage a Salesforce pipeline with weekly forecasts, and travel as needed for client meetings in a hybrid work model.