Enterprise Account Manager: Retention & Expansion Lead

LettrLabs, Inc.; Los Angeles (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity in a fast-growing company

401(k) plan

Flexible PTO and paid holidays

On-site gym

Pet-friendly office

Free daily lunch, team off-sites, and-

Job summary

LettrLabs, Inc. in Los Angeles, CA is seeking an Account Manager to own the commercial relationship for a book of annual enterprise accounts. You will lead renewals, identify expansion opportunities, and demonstrate ROI to customers, working with CS, Sales, and Product.

You will manage retention, upsell, and budget-conscious growth, with measurable impact on gross and net revenue retention. This is an on-site role at our LA HQ.

Qualifications

• 5+ years in Account Management or similar role handling enterprise accounts.
• Ability to track renewal and expansion targets with metrics (GRR, NRR).
• Experience managing multi-location or enterprise customers with multiple stakeholders.
• Comfort with commercial conversations: pricing, terms, renewals, upsell.
• Experience in marketing, advertising, or spend-based platforms with ROAS focus.
• High emotional intelligence and strong communication with executives.

Responsibilities

• Own renewals for annual enterprise accounts and drive expansion opportunities.
• Forecast renewals and manage the renewal process through signature.
• Identify at-risk accounts and partner with CS on recovery plans.
• Lead business reviews translating campaign data into ROI metrics.
• Collaborate with Sales, CS, and Product to optimize account health.
• Drive revenue growth through up-sell/cross-sell and contract expansion.
• Work with Marketing on case studies, references, and proof points.

Skills

Account Management

Customer Success

Renewals

Upselling

Data analysis

HubSpot

Salesforce

Google Workspace

Asana

Confluence

Tools

HubSpot

Salesforce

Google Workspace

Klaviyo

Shopify

Asana

Confluence

Job description

LettrLabs, Inc. in Los Angeles, CA is seeking an Account Manager to own the commercial relationship for a book of annual enterprise accounts. You will lead renewals, identify expansion opportunities, and demonstrate ROI to customers, working with CS, Sales, and Product.

You will manage retention, upsell, and budget-conscious growth, with measurable impact on gross and net revenue retention. This is an on-site role at our LA HQ.