Enterprise Account Manager — Renewals & Growth (Hybrid)

HiveWatch; El Segundo (CA); On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Equity incentives

401(k) match

Flexible PTO

HQ in El Segundo

Job summary

HiveWatch is seeking an Account Manager to own a book of enterprise customers in a full-time, on-site role at our HQ in El Segundo, CA. You’ll drive renewals, uncover expansions, and ensure customers gain measurable value from HiveWatch’s platform.

You’ll partner with Services/Implementation to keep complex onboardings on track and represent customer voice to Product and Engineering. If you love building relationships, aligning customer goals with platform capabilities, and running a tight

Qualifications

• 5+ years in Account Management, Customer Success, or related customer-facing role in B2B SaaS or enterprise software.
• Proven track record owning renewals for a portfolio of enterprise accounts.
• Strong account leadership and project management skills; comfortable running multiple complex initiatives at once.
• Skilled at multithreading within accounts and building relationships with new stakeholders as they emerge.
• Excellent communicator, able to translate value to stakeholders from end-users to executives.

Responsibilities

• Own the account relationship for renewals, contracts, and expansions.
• Lead regular QBRs that connect customer goals to concrete outcomes.
• Coordinate with Professional Services to manage complex onboarding and expansions.
• Forecast, negotiate, and close renewals and upsell opportunities.
• Advocate for the voice of the customer to Product and Engineering, and maintain cross-functional alignment.

Skills

Account management

Renewals

Project management

Multithreading in accounts

Technical aptitude

Communication

B2B SaaS experience

Ambiguity tolerance

Job description

HiveWatch is seeking an Account Manager to own a book of enterprise customers in a full-time, on-site role at our HQ in El Segundo, CA. You’ll drive renewals, uncover expansions, and ensure customers gain measurable value from HiveWatch’s platform.

You’ll partner with Services/Implementation to keep complex onboardings on track and represent customer voice to Product and Engineering. If you love building relationships, aligning customer goals with platform capabilities, and running a tight